Spanish Phrases for Hospitality Workers: Communicating with Guests


In the hospitality industry, clear communication with Spanish-speaking guests is essential for providing excellent service. From greeting guests to assisting with requests, knowing key Spanish phrases can enhance the guest experience and improve satisfaction. Here’s a practical guide for hospitality professionals.

1. Greetings and Welcoming Guests

English Spanish Pronunciation Tip
Welcome! ¡Bienvenidos! BYEN-veh-NEE-dos
Good morning / Good evening Buenos días / Buenas noches BWEH-nos DEE-ahs / BWEH-nas NOH-ches
How can I help you? ¿Cómo puedo ayudarle? KOH-moh PWEH-doh ah-yoo-DAR-leh
Enjoy your stay Disfrute su estadía Dis-FROO-teh soo es-tah-DEE-ah

2. Checking In and Reservations

English Spanish Pronunciation Tip
Do you have a reservation? ¿Tiene una reservación? TYEH-neh OO-nah reh-ser-vah-SYON?
May I see your ID, please? ¿Puedo ver su identificación, por favor? PWEH-doh vehr soo ee-den-tee-fee-ka-SYON por fah-VOR?
Here is your room key Aquí tiene la llave de su habitación Ah-KEE TYEH-neh lah YAH-veh deh soo ah-bee-tah-SYON
Your room is on the [first/second] floor Su habitación está en el [primer/segundo] piso Soo ah-bee-tah-SYON es-TAH en el [PREE-mer / seh-GOON-doh] PEE-so

3. Providing Assistance

English Spanish Pronunciation Tip
Can I help you with your luggage? ¿Puedo ayudarle con su equipaje? PWEH-doh ah-yoo-DAR-leh kon soo eh-kee-PAH-heh?
The restaurant is open from [time] to [time] El restaurante está abierto de [hora] a [hora] El res-tau-RAHN-te es-TAH ah-BYEHR-to deh [time] ah [time]
Do you need a taxi? ¿Necesita un taxi? Neh-seh-SEE-tah oon TAK-see?
We have free Wi-Fi Tenemos Wi-Fi gratis Teh-NEH-mos Wi-Fi GRAH-tis

4. Handling Requests and Complaints

English Spanish Pronunciation Tip
May I bring you anything else? ¿Desea que le traiga algo más? Deh-SEH-ah keh leh TRAH-ee-gah AL-go mahs?
I’m sorry for the inconvenience Lo siento por las molestias Lo SYEN-toh por las mo-LES-tias
I will fix that immediately Lo solucionaré de inmediato Lo so-loo-syo-NAH-reh deh ee-meh-dee-AH-to
Thank you for your patience Gracias por su paciencia GRAH-syahs por soo pa-SYEN-syah

5. Checking Out

  • Your bill is ready. – Su cuenta está lista. (Soo KWEHN-tah es-TAH LEES-tah)

  • Did you enjoy your stay? – ¿Disfrutó su estadía? (Dis-FROO-toh soo es-tah-DEE-ah)

  • We hope to see you again. – Esperamos verle de nuevo. (Es-peh-RAH-mos VER-leh deh NWAY-vo)

  • Please leave the key at the front desk. – Por favor, deje la llave en la recepción. (Por fah-VOR, DEH-heh lah YAH-veh en lah reh-sep-SYON)

Tips for Hospitality Workers

  1. Use polite forms: Always use “usted” for guests to show respect.

  2. Speak slowly and clearly: Helps ensure guests understand instructions.

  3. Combine words with gestures: Visual cues help clarify directions and requests.

  4. Keep a phrase card handy: Quick reference sheets for common phrases improve response time.

Conclusion

Mastering Spanish phrases in the hospitality industry ensures smoother communication, better guest experiences, and increased satisfaction. By using these essential phrases, hospitality workers can greet guests warmly, handle requests professionally, and provide service that feels personal and attentive.

Regular practice and consistent use of these phrases will help hospitality staff provide efficient and welcoming service to Spanish-speaking guests.

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